Refund & revision policy

One free revision on every song

If something isn't right — a name pronounced wrongly, a detail mixed up, the style or mood not matching what you asked for — reply to your delivery email (or email realcastcollective@gmail.com) within 30 days with your order reference and what you'd like changed. We'll send a revised version, usually within 48 hours.

A revision fixes or adjusts the song you ordered. A completely new brief (new person, new occasion) counts as a new order.

Faulty or not as described

Your rights under the Consumer Rights Act 2015 always apply. If your song is faulty (for example the file won't play) or isn't as described, and a revision or replacement doesn't fix it — or we can't provide one within a reasonable time — you can ask for a refund or price reduction.

Change of mind

Because each song is personalised digital content, you're asked at checkout to request immediate supply and acknowledge that the 14-day cancellation right ends once production starts. If you contact us before we begin work, we'll cancel and refund in full. After production has started we can't offer change-of-mind refunds, but we'll always try to help.

Late delivery

If a Rush order arrives after 12 hours, we'll refund the Rush fee. If we can't deliver your song at all, you'll get a full refund.

How refunds are paid

Refunds go back to the original payment method via Stripe, normally within 5–10 working days.